Terms and Conditions of Booking Between Nourbelle Tours and the Client
This agreement, governed by the laws of Egypt, establishes the terms and conditions between Nourbelle Tours (referred to as the “Company”) and the client (referred to as the “Client”). The Client, as identified in the booking form, acknowledges that booking acceptance and the formation of a legally binding contract occur upon receipt of written confirmation and issuance of a confirmation invoice by the Company. This contract encompasses all individuals listed on the booking form traveling with or intending to travel with the Company, constituting the “Party.” The signatory of the booking form guarantees full authorization to act on behalf of all Party members and confirms their acknowledgment and acceptance of these terms and conditions. Furthermore, the signatory assumes responsibility for all financial obligations related to the Party. Only a director of the Company holds the authority to alter or waive any conditions outlined herein or offer discounts or refunds.
Client-initiated Changes: Any modifications to the original booking, such as alterations to hotel arrangements or passenger names, must be formally communicated in writing by the signatory of the booking form. Requests for changes to departure dates must also be submitted in writing by the signatory, unless made within 45 days of departure, in which case cancellation fees, as detailed in paragraph, will apply.
Cancellation Policy: Cancellation charges will be enforced as outlined below and calculated from the date of receipt of written notice by the Company. The amount charged is inversely proportional to the notice period given. However, it should be noted that certain air tickets carry no refund value, and airlines may impose 100% cancellation fees along with the cost of reissuing tickets. The cancellation charges are structured as follows:
Scheduled Group Tours: A non-refundable deposit of USD 200 per person is required at the time of confirmation.
50-40 days prior to arrival: 75% penalty
39 days or less prior to arrival: 100% penalty
Private and Custom Tours: A non-refundable deposit of 25% is required at the time of confirmation.
50-40 days prior to arrival: 75% penalty
39 days or less prior to arrival: 100% penalty
Nile Cruises: Nourbelle Tours reserves the right to substitute the vessel used for the tour if the originally scheduled vessel becomes unavailable.
Changes Requested by Agent or Customer: Any changes requested by the agent or customer are subject to cancellation penalties as outlined above. Nourbelle Tours retains sole discretion over such changes and reserves the right to adjust rates according to the new products booked based on the original booking dates.
Cancellation by Nourbelle Tours: In the event of tour program cancellation by Nourbelle Tours, clients will receive a full refund of the amount collected. This refund constitutes full settlement of any claim against Nourbelle Tours arising from the cancellation.
Travel Documents: A valid passport, with a minimum validity of 6 months beyond the return date, is required for travel to Egypt. Tourist visas must be processed prior to departure, or upon arrival for the mentioned countries. Passport information must be provided at the time of booking for local security permissions.
Force Majeure: Nourbelle Tours shall not be liable for any claims, losses, damages, costs, expenses, inconveniences, loss of enjoyment or time, or mental or physical frustration resulting from delays, cancellations, accidents, illnesses, injuries, or deaths due to force majeure events.
